KPKTUTORING DECREASING, PAUSING & CANCELLATION POLICY

Before any firm decisions are made to decrease or pause or cancel sessions, please contact me via email or WhatsApp so we are able to discuss options or solutions.

Cancelling Individual Sessions

If you need to cancel a session, please give as much notice as possible. Any sessions cancelled after invoices have been paid will not be rolled over or refunded.

Decreasing  Sessions

Should the client/student wish to decrease hourly tuition with the tutor, the client/student must inform the tutor with at least one month notice. For example, if the client/student wishes to decrease sessions starting 1 January 2027, the client/student must let the tutor know by 1st December 2026. The full invoice must be paid for the month prior to the start date of the decrease of sessions and all sessions for the month prior to the decrease must be attended. Please note, no decrease in sessions will be made in the months leading up to mock or public exams to make sure there is continued and uninterrupted support during this stressful time. 

Online Sessions

If sessions are taking place over Zoom, Skype, FaceTime or WhatsApp Video the same cancellation policy applies. Please also note that if the student does not arrive within 15 minutes of the session starting and has not responded to any form of communication from the tutor, the tutor reserves the right to consider this lesson cancelled and the session will be charged at the full rate.

Pausing Sessions

Should the client/student wish to pause tuition with the tutor, the client/student must inform the tutor with at least one month notice. For example, if the client/student wishes to pause sessions starting 1 January 2025, the client/student must let the tutor know by 1st December 2024. The full invoice must be paid for the month prior to the pause of sessions and all sessions for the month prior to the pause must be attended. Please note that the session slot/s will not be held for the client/student whilst they are on pause. When the client/student returns they will be able to choose from the current available session slot/s. Any rate changes or policy changes will also go into effect.

Half Term/Holiday Sessions

All Half Term (Autumn, Spring and Summer) and Easter Holiday sessions are booked in advance. Should the client cancel any booked sessions during any Holiday the tutor reserves the full hourly rate will be charged.

Tutor Cancelling Sessions

If the tutor needs to cancel the scheduled sessions within the 72-hour period, unless otherwise stated or agreed, there will be no charge. The tutor will roll over the session fund to the following month. 

Discontinuing All Tuition 

Should the client/student wish to discontinue all tuition with the tutor, the client/student must inform the tutor with at least one months notice, for example if the client/student wishes to cancel sessions starting 1 January 2025, the client/student must let the tutor know by 1st December 2024. The full invoice must be paid for the month prior to the cancelling of sessions and all sessions for the month prior to the cancelling of sessions must be attended.

If the client/student stops responding to all forms of communication with the tutor and does not clearly state they would like to end all sessions, the tutor reserves the right to discontinue all tuition with the client/student immediately.

If the client/student, after informing the tutor with notice, would like to start tuition again with the tutor, the client/student will need to be re-assessed to update any changes in circumstances or changes in goals. This 30 minute assessment will be charged at the half the full rate and the client/student will need to sign a new KPKtutoring Agreement. Please note that the latest rates will apply with any new agreement.